The Attributes of a case are mostly derived from the Case Management Lists you defined for your project. By default, all lists are enabled and default to the first item in your list.
When a list is enabled, this allows the list to be visible for the case that this workflow applies to. Think of a list as being a custom data field you are enabling for the case as part of this workflow, like an optional question in a survey available to be answered.
If you would like to hide certain lists, simply disable the attribute:
Note: The Status Attribute does not have the option to be disabled as it determines the overall case Open/Closed state and is required.
For all enabled Attribute lists, the following can be configured:
Editing the Available List Items
It is possible to show or hide which items are to be visible while managing a case associated with this workflow:
This provides a huge amount of flexibility to customize the experience of working a case.
Changing the Default Initial Selection
You can also change which item from the attribute list is selected by default when the case is created.
Note: It is also possible to control whether this default selection can be re-selected. See attribute rules for Default Attribute List Item.