There are some workflow attributes that come built-in, independent of Lists that you have configured.
Deadline
Indicates when a case is considered Overdue.
Enabling the deadline attribute ensures that if a case is not resolved within the deadline time period then:
the case visually appears as "overdue".
case overdue reminder emails are sent (based on Workflow Case Roles).
When set to , you can customize when a case is considered as overdue. Enter the number of days after a case is first created before it is considered overdue. If cases are not attended to on weekends (Saturday, Sunday), then check Skip weekends; weekends will then be ignored.
For example, the image below shows a case using a deadline of 3 days and with skip weekends checked. If a case was received on Thurs March 1, it would not be considered overdue until Wednesday March 7 (Days=Friday, Monday, Tues). After the deadline is reached the case is considered overdue.
Cost - How valuable is this case?
If it is relevant to the workflow you can give users the ability to enter a numeric cost associated with the case. If this feature is set to , users can enter any positive whole numeric value into the field (e.g. 0+).
You can also add a default cost that will be applied when the case is created; more importantly, this will be the minimum value that can be entered.