"Triggers" are how cases are created.
A "case" is a unique record created within your project, usually the result of a survey being completed.
Caution: A case is not necessarily one-to-one with a completed survey "response"; triggers can be configured to create multiple cases from a single survey response.
Trigger setup includes:
What to name the case.
Under what condition a case is to be created (based on a Filter).
Which survey data is to be saved into available Data Fields.
Which Workflow is to be applied to the case.
Which user Roles is to be assigned to the case.
Trigger Status
When a new trigger is created, it is default . To enable a trigger, click on the
toggle.
Important : Changing the trigger status takes effect immediately; you do not need to select the Save button.