Filters are used to decide when it is appropriate to create a case. Filters are used as part of configuring Triggers.For example, for a survey that asks cust...

Creating a FilterFrom the Filters List, click the Create filter button to create a new filter.Provide a name for your filter.Select the data source (the surv...

Click the Add button to add this condition to your filter.A summary of the condition will be shown:At this stage you can:Add additional conditions by clickin...

To edit an existing filter, from the Filters List select the filter name or click the icon.Editing a Filter used in a TriggerIf you attempt to make changes ...

To delete a filter, from the Filters List select the filter name, then from the Edit Filter window, select the Delete filter button.A dialog is displayed ask...