Configuring Lists
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Lists Overview
List LimitsThe following limits apply to Lists:Maximum number of custom lists10Maximum number of list items in a list50Maximum number of sub-items each list ...
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Creating a Custom List
Select the Create list button.List Name - provide a descriptive name.List Items - add one or more items.Select Add Item to add additional list items.Click on...
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Deleting a Custom List
Only custom lists can be deleted; system-defined lists cannot be deleted.Caution: Once a list is deleted it cannot be restored. Deleting a list that is in us...
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Status Lists
The system-defined "Status" list is a special list that can be modified but not deleted. The Status list determines the primary "status" of a case and contai...
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Severity List
The system-defined "Severity" list is a special list that can be modified but not deleted. The Severity list defines the urgency of a case, and contains two ...
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Category List
The system-defined "Category" list is a special list that can be modified but not deleted. The Category list provides a way to categorize your cases, for exa...