Action Management is an add-on system for initiating, coordinating and accelerating organization-wide action response to survey feedback. Action Management may also be used to help coordinate the actions of team members on items unrelated to survey response issues.
An Action Management Case is triggered by the respondent’s answers to the survey questions. The case is created and assigned to a named user of the system, and the person assigned follows up on the case according to the company’s processes. Other users can watch and monitor the progress of the case, and cases can be assigned a due date to enforce prompt resolution of issues. Emails can be sent to advise a manager when cases become overdue.
Note: Action Management is available on all our SaaS sites including Forsta Plus Cloud offering.